You may cancel your order at any time before it has been shipped for processing. Once your cancellation request is received and verified, we will process your cancellation and issue a full refund to your original payment method. Please note that refund processing times may vary depending on your financial institution, but typically take 3-5 business days to reflect in your account. To cancel an order, please contact our customer service team immediately with your order details.
We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be unused, in the same condition as when you received it, and in its original packaging with all tags attached. A valid proof of purchase (receipt or order confirmation) is required for all returns. Please ensure the product is securely packaged to prevent damage during return shipping. Items that show signs of wear, damage, or are not in their original condition may be subject to a restocking fee or may not be eligible for return at our discretion.
Once your return is received and inspected, we will send you an email notification regarding the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 10 business days. Please remember that it may take additional time for your bank or credit card company to process and post the refund to your account. Shipping costs are non-refundable unless the return is due to our error (e.g., wrong item shipped or defective product). For products purchased during promotional periods, only the actual amount paid will be refunded.
If you haven't received your refund within the expected timeframe, please first check your bank account again and contact your credit card company as it may take some time before your refund is officially posted. If you've completed these steps and still have not received your refund, please contact us with your order details and we will investigate the matter promptly. We may require additional information from you to resolve any refund discrepancies. In cases where the refund was processed but not received, we will work with our payment processor and your financial institution to trace the transaction.
If you have any questions about our Return & Refund Policy, please don't hesitate to contact us:
Company Name: xsneakerlandhppts Chile S.A.
Address: Calle Nueva Providencia 1945, Las Condes, Santiago 7550178, Chile
Phone: +56 2 2345 6791
Email: [email protected]
Our customer service team is available Monday through Friday, 9:00 AM to 6:00 PM (Chile Standard Time), excluding national holidays. For faster service, please have your order number ready when contacting us about a return or refund.
